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Frequently asked questions
Everything you need to know about FamilyHealth. Still curious? Contact us.
FamilyHealth is an online tool that helps you organize health information for your whole family in one secure account — measurements like blood pressure and weight, medicines, appointments, medical documents and health history, with simple charts and optional AI summaries.
Yes. You can create a profile for each person you care for — yourself, your partner, children, parents or grandparents — and switch between them in one tap. The Free plan includes 2 profiles, Family includes up to 6, and Family Pro is unlimited.
Yes. Add each medicine with its dosage, schedule, start and end dates and instructions. Your dashboard shows the doses due today, and you can mark them as taken. Medicines can be marked active, paused or completed.
Yes. You can upload PDF, JPG and PNG files such as lab reports, prescriptions and vaccination records. Files are stored privately and can only be opened from your own signed-in account.
The AI assistant can summarize a report in plain language, summarize recent health entries, describe trends in your recorded measurements, and help you prepare questions for a doctor visit. It provides informational summaries only and does not diagnose conditions or recommend treatment.
No. FamilyHealth is an organization and information tool. It is not a medical provider, does not give medical advice, and is not an emergency service. Always consult a qualified healthcare professional about health decisions, and call your local emergency number in an emergency.
Your records are visible only inside your account. Passwords are securely hashed, every request is checked against your account, and uploaded files are never publicly accessible. We never sell your personal health information. When you choose to use AI features, only the information needed for that request is sent to our AI provider to generate the answer. See our Privacy Policy for details.
Yes. You can cancel a paid plan at any time from Settings. You keep paid features until the end of the current billing period, then your account moves to the Free plan — your data stays in place.
Yes. Every account can download a complete copy of its family data from Settings in JSON format. Family Pro also includes CSV exports for spreadsheets.
Yes. You can permanently delete your account from Settings. This removes your profile, family members, health records, medicines, appointments, AI history and uploaded documents.
Important: FamilyHealth is not a medical provider or an emergency service. If you think someone is having a medical emergency, call your local emergency number immediately.